Salesforce 401-201 Admin Maintainance Exams

Summer 15 Salesforce Admin 201 Maintenance Exam

1. What is the Capability of Chatter Files?
Choose 2 answers

A) Files can be synced from Chatter to a folder in a local directory. 
B) Private content may only be shared in private Chatter groups.
C) Users can use @mentions to share files in content libraries
D) All content files from content libraries can be synced in Chatter


2. What is the capability of Chatter feed post editing? 
Choose 2 answers

A) Users can edit the text of their own Chatter posts.
B) Record owners can see previous versions of an edited post.
C) Record owners can edit other users' posts on records they own. 
D) Group owners can edit system-generated posts in Chatter groups


3. What can a service representative do using macros? 
Choose 2 answers

A) Automatically post responses to social networks such as Twitter and Facebook. 
B) Automatically attach relevant articles to a case based on a keyword search
C) Automatically create a report to track customer support issues by type
D) Automatically run bulk macros on records from more than one object list view at a time


4. What is a true statement about report charts in the Salesforce Console for Service?
Choose 2 answers

A) Report charts can be added to a standard or custom object in the console.
B) Report charts must be added to the page layout to show up in the console. 
C) Report charts from joined and tabular reports can be added to the console. 
D) Report charts in the sidebar are visible to anyone with access to the console. 


5. What is the capability of Chatter Groups?
Choose 2 answers

A) Chatter group owners can delete other users' posts in groups they own.
B) Chatter group owners can write a group description of any length. 
C) Administrators can choose which custom object records can be added to groups. 
D) Administrators can assign non-unique names to any Chatter group.