Salesforce Interview Questions

1. What is Salesforce?

Salesforce is one of the most flexible and powerful web based databases available on the market. More than 170,000 companies and 17,000 nonprofit organizations have already discovered the results Salesforce.com can deliver.

Cloud for Synagogues is built on the Salesforce platform. It is a great starting point for any synagogue looking to track constituents, members, donors, Yahrzeits, Aliyahs, donations, Sunday School attendance, volunteers, and cases.

2. What is a cloud computing?

Cloud computing is a type of computing that relies on sharing computing resources hosted on the Internet to store, manage, and process data rather than having local servers or personal devices to handle applications.

3. What is App in Sales force?

An app is a group of tabs that work as a unit to provide functionality. Users can switch between apps using the Force.com app drop-down menu at the top-right corner of every page.

You can customize existing apps to match the way you work, or build new apps by grouping standard and custom tabs.

Navigation to create app in Sales force: Setup ->Build ->Create->App-> Click on new and create your application according to your requirements.

4. What is object in Sales force?

Custom objects are database tables that allow you to store data specific to your organization in salesforce.com. You can use custom objects to extend salesforce.com functionality or to build new application functionality.

Once you have created a custom object, you can create a custom tab, custom related lists, reports, and dashboards for users to interact with the custom object data. You can also access custom object data through the Force.com API.

Navigation to create object in sales force: Setup->Build->Create->Object-> Click on new object and create object according to your requirement.

5. What is the difference between public cloud and private cloud? Is salesforce.com is a public cloud or private cloud?

Public Cloud: Could services are provided “as a service” over the Internet with little or no control over the underlying technology infrastructure. More than one tenant can use the same resources.

Private Cloud: This also offers activities and functions “as a service” but is deployed over a company intranet or hosted datacenter. This is private product for a company or organization offering advance security.

Salesforce.com: Is a public cloud as it is hosted on salesforce.com data centers and data of more than one tenant resides on same servers.

6. What are different kinds of reports?

• Tabular: Tabular reports are the simplest and fastest way to look at data. Similar to a spreadsheet, they consist simply of an ordered set of fields in columns, with each matching record listed in a row. Tabular reports are best for creating lists of records or a list with a single grand total. They can’t be used to create groups of data or charts, and can’t be used in dashboards unless rows are limited. Examples include contact mailing lists and activity reports.
• Summary: Summary reports are similar to tabular reports, but also allow users to group rows of data, view subtotals, and create charts. They can be used as the source report for dashboard components. Use this type for a report to show subtotals based on the value of a particular field or when you want to create a hierarchical list, such as all opportunities for your team, subtotaled by Stage and Owner. Summary reports with no groupings show as tabular reports on the report run page.
• Matrix: Matrix reports are similar to summary reports but allow you to group and summarize data by both rows and columns. They can be used as the source report for dashboard components. Use this type for comparing related totals, especially if you have large amounts of data to summarize and you need to compare values in several different fields, or you want to look at data by date and by product, person, or geography. Matrix reports without at least one row and one column grouping show as summary reports on the report run page.
• Joined: Joined reports let you create multiple report blocks that provide different views of your data. Each block acts like a “sub-report,” with its own fields, columns, sorting, and filtering. A joined report can even contain data from different report types.

7. What is a  SALESFORCE.COM?

Salesforce.com is a global cloud computing company headquartered in San Francisco, California. Though best known for its customer relationship management (CRM) product, It is currently ranked the most innovative company in America by Forbes magazine.The company was founded in March 1999 by former Oracle executive Marc Benioff.

8. What is  a CRM?

Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales,marketing, customer service, and technical support.

9. What are the benefits of CRM?

- Growth in Number of customers.

– Maximization of opportunities.

–  Long term profitability and sustainability.

– Helps sales staff closedealy faster.

– Reduce cost.

– Increase Customer satisfaction

– Ensuring customer focus.

10. What are difference between SOQL and SOSL in Salesforce ?

SOQL	SOSL
It’s a Salesforce Object Query Language.	It’s a Salesforce Object Search Language.
Search in Single Object.	Search in Entire Organization or Data base.
Returns Records.	Returns Fields.
It can use in Triggers.	It can use in Triggers.